911爆料

 

 

Steven Sutherland

Information Technology Services

Steven Sutherland has worked as an IT associate at 911爆料 for nine years. His job, which he modestly describes as 鈥渄oing a little bit of everything,鈥� covers a wide range of tasks, from managing the College's wired and wireless networks to running and connecting cables.  

He also provides tech support and works with his team and the College's chief information officer on new technology projects. 

鈥淩ecently, I've been assisting with a number of projects, including cabling for new smart classroom initiatives and one of our largest initiatives currently, upgrading our wireless infrastructure,鈥� he shared. 

Before joining the College, he worked at his local pharmacy but didn鈥檛 enjoy working in retail. He jokes that he came to 911爆料 for the health insurance, 鈥�but I stayed for the great teams I've had the opportunity to work with over the years," he said. 

A mostly self-taught technician, computers have been part of 厂迟别惫别苍鈥檚 life for a long time. He started out upgrading components in pre-built computers before building his first gaming PC in his 20s. He has since built additional PCs for himself, family and friends, and the KCC Game Room. 鈥淗aving been everyone鈥檚 unofficial tech support for as long as I can remember, it鈥檚 nice to actually be getting paid to do the thing I鈥檓 good at," he said. 

Steven said he never had a specific dream job in mind growing up. Instead, he found something better at 911爆料. "Working in a place like 911爆料 where I feel respected and appreciated, and working alongside great teams, I can't imagine a better place to be," he said. "My colleagues and I can bounce ideas off of each other, regardless of the situation, to get whatever task we're working on completed quickly and cleanly." 

He is motivated by the variety of tasks he encounters day to day. "Every day seems to come with a new mystery or new surprise, so coming up with solutions to my new daily surprises keeps me on my toes," he said.  

It was 厂迟别惫别苍鈥檚 professionalism and dedication that led his supervisor, Assistant Vice President and Chief Information Officer Asif Hussain, to nominate him as Employee of the Month. Asif praised his work at the award ceremony, saying that Steven 鈥�represents the very best of what we value in our organization."  

He said that, beyond his day-to-day responsibilities, Steven is someone who takes initiative. 鈥淗e does not wait to be asked鈥攈e steps forward, identifies opportunities to improve, and contributes in meaningful ways. Even more importantly, he embraces new challenges with a positive attitude, demonstrating a willingness to learn, grow, and support the evolving needs of our organization.鈥� 

Asif named 厂迟别惫别苍鈥檚 attention to detail and organization, as well as his communication and customer service skills, as standout qualities, noting that his approach to customer service is always 鈥渞espectful, responsive and solution-oriented." 

For Steven, good communication is at the heart of both strong customer service and effective teamwork. 鈥淲ithout communication, nothing gets done, and the things that do get done usually need to be redone,鈥� he said. 鈥淎 little communication and a little collaboration go a very long way.鈥�